Employment

Employment Opportunity - Posted February 15

Service and Product Consultant

Overview
Reporting to the Store Manager the Service and Product Consultant (SPC) is
responsible delivery and execution of in-store Client Care:

• Handling all post-sale in-store support for clients
  
• Liaison with the internal servicing partners
  
• Driving secondary revenue
  
• Supporting overall store operations

Responsibilities

• Handling all post-sale in store support for clients
  
• Handle all service inquiries within the store's control- returns, repairs, loaners, DOA exchanges, software upgrades, phonebook transfers
  
• Provide product advice and assistance for all lines of business (including wireless, TV and Internet)
  
• Handles client escalations and acts as liaison between the client and Client Care
  
• Complete administration related to service transactions and activities such as loaner phone, RTIS and repair processes
  
• Liaison with the internal servicing partners
  
• Is the main store contact for servicing partners; follows up and communicates with partners regarding active transactions
  
• Follows through and completes these transactions with urgency Driving Secondary Revenue
  
• Takes every opportunity to offer additional services to clients to improve client retention.
  
• Provides advice for add-on products such as accessories, additional services, or anything else to improve the post-sales experience
  
• Supporting overall store operations
  
• Maintain current knowledge of product, service and promotional offers by participating in training and coaching initiatives
  
• Complete in-store inventory in accordance with all operations policies and procedures
  
• Ensures cash control in accordance with all operations policies and procedures
  
• Organize and maintain backroom including stock and other assets

Qualifications

• Secondary school diploma or equivalent mandatory; post secondary education an asset
  
• One year retail sales and client service experience
  
• Excellent written and verbal communication skills
  
• Attention to detail and organizational skills
  
• Comfortable with technology such as computers, mobile devices and digital merchandising
  
• Quebec Only - Bilingualism in French and English

Working Conditions

• Flexible to work day, evening and weekend shifts, based on business needs
  
• Flexible to work with a 35km radius of original store of hire

Disclaimer: The above statements are intended to describe the general nature of work being performed by a Service and Product Consultant. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of a Service and Product Consultant.

Where to Apply

• www.bellcareers.ca

The masculine and feminine used in this job description refer equally to employees of both sexes and in no way represent a particular distinction based on gender. Bell/Solo is an equal opportunity employer.

Posted February 9)

We are seeking a mature, responsible, hard working individual to fill the position of Assistant Manager. Wage based on experience. Apply in-store with resume.

Part-time sales associate needed:

The sales associate is accountable for achieving daily personal sales results and customer service standards while following our Fundamental selling skills program and meeting key performance indicators. The successful candidate will assist the store management team in maintaining all operations of the store.

You should be results driven, have an understanding of a great customer experience, have good communication skills and works well with other team members.

The successful candidate should also have flexibility in scheduling and availability based on the needs of the business.

Only interested applicants need apply…

Please see the store manager at Northern Reflections Lloyd mall…

Posted December 9)

hmv Canada's world class destination for music, movies, games and entertainment products is a diverse company that values its people. We are currently seeking dynamic candidates for the following position:

Temporary Holiday Sales Associates

We offer an exciting and stimulating working environment, where you will continually learn new things, be challenged to apply your skill and knowledge, and where you can truly make a difference.

As a Sales Associate you must have an interest and/or knowledge in SELLING music, movies, games and entertainment products along with an ability to provide excellent CUSTOMER SERVICE. The people who fit into our environment love our products, love working with people, and are serious about work.

Qualifications/Skills:

If you have previous retail experience, we want to hear from you. You must be able to work a variety of shifts, including weekdays, evenings, weekends and scheduled statutory holidays.

If you are interested in this exciting opportunity, please send your resume by email to careers@hmv.ca with Lloyd Mall in the subject heading or apply in-store.

We thank all applicants for their interest, however only those being considered will be contacted.