Bell Store #187 (780) 872-5014 www.bell.ca

Bell Lloydmall can provide you with all your personal and business needs through our mobility selection. We can also take care of your TV needs with our Bell TV. From voice, data and smartphone plans as well as accessories such as car chargers, leather cases, batteries, home charges, face plates, Bluetooth headsets and more. We have what you need to personalize your device. We carry Bell TV receivers, remotes, and other accessories to fit your needs. For more information, please call our store at 780-872-5014 or visit our web site at www.bell.ca.

Employment Opportunity - Posted February 15

Service and Product Consultant

Overview
Reporting to the Store Manager the Service and Product Consultant (SPC) is
responsible delivery and execution of in-store Client Care:

• Handling all post-sale in-store support for clients
  
• Liaison with the internal servicing partners
  
• Driving secondary revenue
  
• Supporting overall store operations

Responsibilities

• Handling all post-sale in store support for clients
  
• Handle all service inquiries within the store's control- returns, repairs, loaners, DOA exchanges, software upgrades, phonebook transfers
  
• Provide product advice and assistance for all lines of business (including wireless, TV and Internet)
  
• Handles client escalations and acts as liaison between the client and Client Care
  
• Complete administration related to service transactions and activities such as loaner phone, RTIS and repair processes
  
• Liaison with the internal servicing partners
  
• Is the main store contact for servicing partners; follows up and communicates with partners regarding active transactions
  
• Follows through and completes these transactions with urgency Driving Secondary Revenue
  
• Takes every opportunity to offer additional services to clients to improve client retention.
  
• Provides advice for add-on products such as accessories, additional services, or anything else to improve the post-sales experience
  
• Supporting overall store operations
  
• Maintain current knowledge of product, service and promotional offers by participating in training and coaching initiatives
  
• Complete in-store inventory in accordance with all operations policies and procedures
  
• Ensures cash control in accordance with all operations policies and procedures
  
• Organize and maintain backroom including stock and other assets

Qualifications

• Secondary school diploma or equivalent mandatory; post secondary education an asset
  
• One year retail sales and client service experience
  
• Excellent written and verbal communication skills
  
• Attention to detail and organizational skills
  
• Comfortable with technology such as computers, mobile devices and digital merchandising
  
• Quebec Only - Bilingualism in French and English

Working Conditions

• Flexible to work day, evening and weekend shifts, based on business needs
  
• Flexible to work with a 35km radius of original store of hire

Disclaimer: The above statements are intended to describe the general nature of work being performed by a Service and Product Consultant. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of a Service and Product Consultant.

Where to Apply

• www.bellcareers.ca

The masculine and feminine used in this job description refer equally to employees of both sexes and in no way represent a particular distinction based on gender. Bell/Solo is an equal opportunity employer.